Returns & Exchanges
At BraceAbility, we want to help you get back to life, and promise to do whatever we can to make sure you have a positive experience with our company. If the item you ordered doesn't fit, or isn't what you expected, we'll happily take it back as long as your item is eligible for return per our policy.
To qualify for a return or exchange, your item(s) must be received by BraceAbility within 30 days of your original purchase date and meet our condition requirements. We kindly encourage you to initiate your return promptly to ensure it is processed within this time frame.
BraceAbility Return and Exchange Policy
Return and Exchange Requirements
Condition of Items for Return or Exchange:
The item(s) purchased must be unused and unworn, except for briefly trying them on to asses fit and comfort. When trying on items, please ensure the product is handed with care and consider the following:
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Avoid contact with lotions, oils, powders, or any substances that may transfer onto the product.
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Ensure the product is free from pet hair, lint, or other debris.
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Products should remain odor-free (e.g., free from smoke, perfume, or other scents).
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Items should be returned clean, in the same condition as received, with all original packaging, parts, and tags intact.
Items Ineligible for Return
If an item received for return or exchange does not meet our guidelines, it will not qualify for a refund or exchange, and we regret that we cannot send the item back to you.
This policy helps us maintain the highest standards of hygiene and quality for all our customers. Items with noticeable odors (such as smoke, perfume, or other scents), visible debris, or other indications of improper handling or wear cannot be restocked and are therefore ineligible for return or exchange.
We understand this may be disappointing, and we encourage you to reach out to our Customer Care Team before sending your return if you have any questions or concerns. We are here to assist you and ensure the process is as smooth as possible.
Our Commitment to Quality and Care
Due to the personal nature of our products, we are committed to maintaining the highest standards of quality and hygiene. This ensures that every customer receives a product they can trust. By adhering to these guidelines, we can uphold these standards and continue to provide the exceptional service that you deserve.
We appreciate your understanding and cooperation in helping us create a safe and reliable experience for all our customers!
Processing Your Return or Exchange
We strive to process returns and exchanges within 1-3 business days of receiving your item. Please allow up to 10 business days for the refund to appear on your original payment method.
To ensure your return or exchange can be processed, all items must be received by BraceAbility within 30 days of your original purchase date. Unfortunately, we are unable to process returns or exchanges for items received after this timeframe.
We will refund the full product cost and any applicable sales tax. However, original shipping costs are non-refundable, except in cases of shipping errors caused by our warehouse.
How to Start a Return or Exchange
To start your return, simply enter your order number to request a prepaid shipping label for your convenience. You can find your order number in your Order Confirmation email or on the packing slip included in your package. If possible, please reuse your original shipping box or bag to send your item(s) back to us—it’s an easy way to reduce waste!
If you choose to use your own shipping label, please send your package to:
Attn: BraceAbility Returns
6122 Nordic Drive
Cedar Falls, IA 50613
Returns / Exchanges for Multiple Items
In order to exchange or return more than one item, you will need to go through the process of answering the return/exchange questions for each item separately. This will then take you on to the next phase of the process to return or exchange your item(s) as normal.
International Orders
While we're happy to offer returns or exchanges to our international customers, we ask that you cover the cost of the return shipping. Please enter your order number and shipping postal code at braceability.com/returns to request a return or exchange authorization and print the return form to include in your package. Then, arrange shipping through the carrier of your choice to the address above.
Need Help? We’re Here for You!
At BraceAbility, we’re committed to ensuring your experience is as seamless and stress-free as possible. If you have any questions or need assistance with your return or exchange, our Customer Care Team is here to help.
To contact us, please send an email to support@braceability.com.
Still have questions? Explore our help articles for answers to frequently asked questions about Returns & Exchanges.
Thank you for choosing BraceAbility! We're honored to be a part of your journey towards comfort and relief.